Frequently Asked Questions
FAQ
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Frequently Asked Questions
See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!
Is there an application and administration fee?
Yes, the application fee is $50 per applicant and the administration fee is $250.
What lease terms do you offer?
We offer flexible lease terms ranging from 3 to 15 months. Please contact our leasing office for current availability and move-in specials.
How much is the security deposit?
The security deposit is 2x the monthly base rent.
Is there a deposit alternative option?
We do offer the deposit alternative option Obligo.
Is renter's insurance required?
Renter's insurance is required with a personal liability minimum of $100,000.
When is my rent due?
Rent is due on the 1st of each month.
How do I pay my rent?
Rent can be paid online or in the leasing office with a Cashier's Check.
Are any utilities included?
While no utilities are included in the rent, water and sewer are already setup to be paid with your rent each month.
Are there additional fees I should expect?
Yes, additional monthly fees include valet trash, trash removal, internet, pest control, and an amenity fee.
How do residents submit maintenance requests?
Maintenance requests can be submitted online through the resident portal or by emailing the leasing office.
Is 24-hour emergency maintenance available? What qualifies?
We do offer 24/7 emergency maintenance. Emergency requests are considered:
- Fire
- Flooding
- No heat (temperature outside is 50 or below)
- No electricity
- No water
- Clogged toilet (if you only have one toilet)
- Entry door or exterior window not secure and/or lock malfunctioning
- No hot water
- No Air Conditioner (temperature outside is 85 or above)
- Kitchen sink stopped up completely
- Tub drain completely stopped up (if you only have one tub)
- Active roof leak
Is there a technology package at this property?
We do have a technology package that includes internet.
Do the apartments have a washer/dryer? If not, is there a laundry service available on site?
All apartment homes come with a washer/dryer.
Is parking available and is it included?
Gated parking is included.
Is the community pet friendly?
Our community is pet friendly.
What is the pet policy including fees, restrictions and how many pets are allowed per apartment?
Two pets are allowed per apartments. The fee for one pet is $350, and the fee for two pets is $500. This one time fee is non-refundable. Pet rent is $15 per pet per month. Breed restrictions are: Pit Bull, Terrier/Staffordshire Terrier, Doberman Pinscher, Presa Canario, Alaskan Malamute, Rottweiler, Chow, Akita, and Wolf-Hybrid.
Do you offer furnished apartments?
We do not offer furnished apartments.
Is there reserved parking or personal garages?
We do offer reserved parking spots.
What amenities does this property have?
Our community amenities include 24/7 fitness center, elevator access, outdoor grilling stations, premier courtyard with fire pit, 24/7 coffee bar, controlled access, entertainment lounge with billiards and gaming tables, valet trash, 24/7 emergency maintenance and resort-style pool.
Is there an amenity fee? If so, what does this amenity fee include?
We do have a monthly amenity fee of $15.
Is there a guest suite here, and what is the reservation process?
We do not have a guest suite.
How do I schedule a tour at this community?
Tours can be scheduled online, or phone 980-495-0759.
Do you offer in-person, virtual, or self-guided tours?
We offer in-person and virtual tours.
How soon can I move in?
Application approvals typically take 48-72 hours.
How do I apply for an apartment?
Applications can be submitted online by clicking Apply Now and submitting the form or in the office with our leasing professionals.
What are the income and credit requirements?
We require 3x the monthly base rent for income and a minimum credit score of 550.
Do you accept co-signers or guarantors?
We do accept co-signers and guarantors. We require 5x the monthly base rent for income and a minimum credit score of 650 of those guarantors.
What documents are required to apply?
We require a government-issued photo ID, Social Security card, and one month's worth of paystubs to apply.